Sheraton At The Falls Hotel Policies & Reservations
To guarantee a reservation at the Sheraton At The Falls Hotel, a valid credit card is required at time of booking.
Reservations must be cancelled 48-hours prior to arrival for all Starwood brands globally.
Group and Conference reservations are subject to the cancellation and deposit policies outlined at time of booking and may vary from standard hotel policies.
Check-In / Check-Out Times
Check-in time at the Sheraton At The Falls is 4:00pm. If you arrive prior to check-in please visit our concierge, who will be happy to store your luggage until your room is ready. Hotel check-out is 11:00am.
Age Requirement & Photo ID
To reserve a room at the Sheraton At The Falls Hotel, there must be at least 1 adult present in the room 18 years of age or older. Valid photo ID is required both for the check in process, as well as being a necessity to process a credit card.
The Sheraton At The Falls Hotel fire code permits a maximum of 5 guests in a room depending on the room category. Some room types have a maximum occupancy of less than 4. Family Suites have a maximum of 9 guests.
Dogs weighing up to 40 pounds are allowed in designated pet rooms on the 2nd floor. Only one dog per room is permitted. A waiver must be signed at check-in, or a cleaning fee of 200 USD will be assessed. Pets must not be left unattended. Cats are not allowed. Please contact the hotel directly for further information.
Self-parking in the outdoor lot is conveniently located on the side entrance of the Sheraton At The Falls hotel at the intersection of Third Street and Niagara Street. In and out privileges for overnight guests only, operated by the City of Niagara Falls. $20 parking fees are included with your facility fee.
Taxes & Fees
Reservations are subject to 18% taxes & fees. (8% New York State tax, 5% Lodging tax and 5% Promotional Fee).
Destination Amenity Fee of $19.95 daily plus tax includes:
1. Choice of one of the following per stay from Seneca Niagara Resort & Casino** (limit two per room):
- $15 Free Slot Play with no coin-in required (one-time offer and must be a new member of the Social Club)
- $25 Free Slot Play with $25 coin-in
- $25 Match Play for eligible table games
2. Two (2) Bottles of Water per day
3. Parking – $20 Fee
4. Unlimited Wi-Fi
5. Adventure Passport
6. Business Services
7. Unlimited Guest Laundry Room Use
**Must be 21+ years of age. Valid Seneca Social Club membership required. Free to join with valid Government-issued photo ID. Limit one offer per person per day. Offer not valid with other promotions, offers or new member bonuses. Seneca Resorts & Casinos reserve the right to modify or cancel this program or offer without notice.
- $25 Seneca Resorts & Casinos Free Slot Play voucher (25 dollars per person valid up to two people per room) per day. Minimum $25 Coin-In per person per day required to activate the offer.
- $25 Seneca Resorts & Casinos Free Match Play voucher (25 dollars per person valid up to two people per room) per day. $25 bet per Match Play coupon required.
- $15 Seneca Resorts & Casinos Free Slot Play voucher (15 dollars per person valid up to two people per room). Offer available only to first-time players, once only. Limit one offer per person.