Sheraton At The Falls Hotel Policies & Reservations
To guarantee a reservation at the Sheraton At The Falls Hotel, a valid credit card is required at time of booking.
Reservations must be cancelled by 3:00 pm the day before arrival for all Starwood brands globally.
Group and Conference reservations are subject to the cancellation and deposit policies outlined at time of booking and may vary from standard hotel policies.
Check-In / Check-Out Times
Check-in time at the Sheraton At The Falls is 4:00pm. If you arrive prior to check-in please visit our concierge, who will be happy to store your luggage until your room is ready. Hotel check-out is 11:00am.
Age Requirement & Photo ID
To reserve a room at the Sheraton At The Falls Hotel, there must be at least 1 adult present in the room 18 years of age or older. Valid photo ID is required both for the check in process, as well as being a necessity to process a credit card.
The Sheraton At The Falls Hotel fire code permits a maximum of 5 guests in a room depending on the room category. Some room types have a maximum occupancy of less than 4. Family Suites have a maximum of 9 guests.
Dogs weighing up to 40 pounds are allowed in designated pet rooms on the 2nd floor. Only one dog per room is permitted. A waiver must be signed at check-in, or a cleaning fee of 200 USD will be assessed. Pets must not be left unattended. Cats are not allowed. Please contact the hotel directly for further information.
Taxes & Fees
Reservations are subject to 18% taxes & fees. (8% New York State tax, 5% Lodging tax and 5% Promotional Fee).
Facility Fee of $19.95 daily plus tax includes:
1. $50 Casino Slot Voucher (based on double occupancy/$50 coin in required)**
2. Two (2) Bottles of Water per day
4. Unlimited Wi-Fi
5. Adventure Passport
6. Business Services
7. Complimentary National & Local Newspapers
8. Unlimited Guest Laundry Room Use
**Must be 21+ years of age. Valid Seneca Players Club membership required. Free to join with valid Government-issued photo ID. $50 Seneca Resorts & Casinos Free Slot Play voucher (25 dollars per person based on two people per room) per day. Minimum $50 Coin-In required to activate the offer. Limit one offer per person per day. Offer not valid with other promotions, offers or new member bonuses. Seneca Resorts & Casinos reserve the right to modify or cancel this program or offer without notice.